Well I just pulled out of the crate,opened it up to find it is missing a coil handle. First Tech person I talked to told me that it was the retailers issue. So after that I spent 20 on phone with retailer They asked why didn't the manufacture just send me another one. They told me they would try to locate another handle. Did not hear back from them. I called Englander and a second gentleman was much nicer, told me to fill out a claim which I will do. We will see how much trouble it takes to get a missing $6.00 part. I will write a follow up review on customer service at a later date.