Shipping Costs Our priority is to offer our customers a simple, transparent, and affordable shopping experience. This is why we are committed to providing shipping fees at the best possible price. If shipping costs apply, you will see them listed as a “surcharge” before check-out. Surcharge fees are based on the cost of logistics to deliver to locations that are deemed remote, difficult to access, or areas with limited transportation infrastructure. In rare cases, we reserve the right to notify you of any additional shipping costs after you have purchased an item. You will, at that point have the right to modify or cancel your order for a full refund.

Shipping Overview Orders are processed 7 days a week and shipped Monday through Friday (except on holidays). We strive to ship your orders as quickly as possible, and they may be shipped earlier than expected. If you order two or more items, you may receive them in separate boxes and on different days due to our multiple shipping locations.

IMPORTANT: Please note that we cannot ship to a P.O. Box.

To estimate the delivery time of ordered items, please refer to the product status as indicated below: - In stock – The item will be shipped within (2–5) business days. - Preorder – The item will be shipped within (1–10) days after the listed restock date. - Out-of-Stock – The item is currently unavailable, with no estimated restock date. The status will change to “Preorder” once a date becomes available.

These timeframes are estimates based on regular order volumes and are not guaranteed. During the holiday season, shipping times are generally longer due to holidays and high order volumes.

Standard Ground Carrier / Parcel shipments Most parcel shipments are processed within 24–60 hours during business hours and do not require a signature upon delivery. Standard shipping times average (3–7) business days, and deliveries to remote regions of North America rarely exceed (10) days. We cannot guarantee which carrier will be used before an order is processed.

Curbside Freight Shipments Heating appliances ship via tractor trailer and are limited to a curbside delivery. Freight carriers are specially trained and equipped to handle over sized and fragile items safely and efficiently. Please refer to the steps below to know what to expect for the delivery service.

Step 1 – Within 24 hours after your order is shipped you will receive a confirmation email providing tracking information.

Step 2 – Once the shipment has arrived at your local freight terminal, transport will call you to schedule a delivery appointment. Appointments are made Mondays – Fridays and you are usually given a 4-hours window to expect delivery during business hours. It is important that the phone number provided when ordering is a working number to contact you.

Step 3 – Curb side delivery completion – The driver will arrive with a lift-gate truck (truck sizes vary) and will lower the appliance onto the ground at the edge of your driveway. Due to company policy the driver is not authorized to move it further. Curbside delivery service does not include set up or assembly of items or removal of packaging materials, nor does it include bringing the items inside the home.

Step 4- Upon delivery, you will need to inspect and sign a Proof of Delivery Receipt for the shipment. Check for visible damage and if any damage is seen make sure that it is noted on the delivery receipt and take pictures of the damage. You have the right to refuse the delivery due to damage shown. For all transport damage issues please contact us immediately.

Remote Areas It is possible to deliver our products to most cities in remote areas. However, additional shipping costs will apply due to higher logistics costs associated, among other things, with air transport. Regions that are subject to a surcharge include, but are not limited to the following: - US Territories or Protectorates (US Virgin Islands, Puerto Rico, Guam, etc.) - Alaska and Hawaii - Yukon, Nunavut and the Northwest Territories of Canada - Anticosti Island All orders for these regions must be placed by email directly to info@englander-stoves.com so we may provide you with a freight quote before payment is made. ## Liability in the Event of Transport Damages – Remote Areas We take every precaution to carefully package your items to ensure they arrive intact. However, if we need to ship an item again, due to damage caused during transportation, we will not be held responsible the freight costs to re-transport. We will however work with you to resolve the issue in the most efficient way possible. ## Address Changes Addresses can be updated by contacting us via telephone 1-877-356-6663, at no additional cost before the order has been shipped. Once the order has shipped the freight carrier will charge an additional fee to update the delivery address. This charge can be very expensive, make sure to verify the address when you receive your order confirmation. Shipping is unavailable to P.O. Boxes.

Items with no availability If the item you need is unavailable, an estimated date of delivery will be communicated to you. You will be able to place your order and we will deliver your item at the date promised. If you order multiple items at the same time, they will be automatically grouped. Their delivery date will be the date of the item with the latest estimated ship date. If you wish to have some items delivered immediately, we recommend that you perform two separate transactions. This way, available items will be delivered immediately. Any out of stock item will be delivered later, at the date communicated to you.

Shipping damages Englander is responsible for covering shipping damage by providing the correct replacement parts to the customer at no charge. However, Englander's liability is limited to shipping damage and will not cover any other damage such as costs incurred for installation being delayed or cancelled. Claims related to shipping damage must be submitted within 30 days of the delivery date.